Soft Skills Courses

ASS01 – Advanced Selling Skills

Course Description The aim of this course is to enable delegates to be able to establish their customers needs; how to match these needs to the benefits offered by their product and then create a strong impact by presenting their…

CWCSS – Coping with Change

Course Description The Coping with Change course is an intense 1-day experience where attendees will develop new life changing skills. These new skills will not only help them in the workplace but every area of their life.  There is a…

ETCBBW – Better Business Writing

Course Description Every email, report or letter speaks volumes about you and your organisation. This is why it is important to ensure that every document that leaves your organisation is crisp, professional and polished. It is not easy to do…

ETCCOM – Crisis Communication

Course Description In communications terms there should be no such thing as a crisis! Because your planning has anticipated what might happen and has already worked out in advance how to handle it. Whether it's the sort of catastrophic event…

ETCDCPF – Having Difficult Conversations and Providing Feedback

Holding Difficult Conversations and Giving Feedback Introduction Relationships can often seem like fragile things – especially in the workplace where they are can be built and destroyed by the actions we take. By underpinning those relationships with a few simple…

ETCEMP – Contract of Employment

Course Description The law provides employees with a multitude of legal protections.  The employer, however, must rely on the terms of their contract of employment to allow them to manage their business in an efficient manner.  Employers have been required…

ETCLREMP – Understand Your Current Legal Responsibilities when Employing People

Course Description Are you satisfied that you are up to date with the requirements of employment law in relation to the employment of your staff.  There were more than 100,000 Employment Tribunals in the UK last year. Are you satisfied…

ETCMH – Mental Health Awareness

Mental Health Awareness Duration 1 day Course overview This course is for anyone who would like a better understanding of mental health conditions and aims to raise awareness of mental health, and to understand and recognise the causes, symptoms and…

ETCSTE – Customer service in a Technical Environment

Course Description IT departments are very often the face of an organisation. This means that individuals who work in technical disciplines also have to demonstrate excellent customer service. This course will help participants to develop great customer service. The course…

ETDAW – Dignity at Work

Course Overview Everyone has the right to be treated with dignity, courtesy and respect at work. But unfortunately, it's not always something we can take for granted. The reality is that many people encounter negative behaviours - like harassment and…

ETEODIA – Equal Opportunities and Diversity Awareness at Work

Course Description The promotion of Equal Opportunities and the avoidance of discriminatory practices within the work place is of critical importance to everyone in business today. New and evolving laws, and the changing composition of the labour market has led to…

ETINCCDR – An Introduction to Credit Control and Debt Recovery

Course Description The control of credit is, or should be, one of the areas of highest priority for the manager of any business, large or small.  All too often it is left to chance or to junior employees with little…

ETMTC – Managing Through Colours

Course Description In work or in your personal life, do you find you connect with some people straightaway and others you struggle to engage in conversation? Have you ever wondered why this is? To manage others, it is important to…

ETMTET – Managing your Technical Team

Course Description The recent changes to organisational structures mean that a team leader's role has also changed. Technology has flattened organisational structures and the role now requires the flexibility and leadership capacity to manage multi-disciplinary teams, often remotely. Target Student Anyone…

ETNTDGR – Effective Note Taking in Discipline and Grievance Hearings

Course Description  Taking an accurate minute of a formal discipline or grievance hearing is essential. Mistakes can lead to escalation of disputes, misunderstanding and/or the loss of an Employment Tribunal. Target Student Those who may be requested to take the…

ETPERMAN – Performance Management

Course Description This is a highly participative workshop and encourages delegates to recognise performance management as a strategic and integrated approach to delivering success in organisations. Workshops will be tailored to meet the needs of individual clients and to match…

ETRPTWRG – Report Writing

Course Outline Report writing is an essential document that is required in the workplace. Reports that follow different formats can be frustrating and reading reports can also be very time-consuming. People reading your report don't usually have a lot of…

ETSABMN – Sickness and Absence Management

Course Description Within workplaces, it is critical that you, as an owner or manager, are able to manage employees who are incapable of attending work for reasons relating to illness or injury. You should be competent in dealing with sickness…

ETSCOM – Successful Communication

Course Description The ability to communicate is an essential part of everyday life. Successful communication however is a skill that can be developed and fine-tuned so that your message is understood. This course will provide you with the tools and…

ETSSAM – Attendance Management

Course Description Everyone at work will probably need to take sick leave at some point during their working lives and in most cases this lasts only a few days. But long-term sickness absence can have devastating effects on the performance…