Booking Terms & Conditions

The following Terms and Conditions apply to all courses booked with Elite Training and Consultancy (Scotland) Ltd unless alternative Terms and Conditions have been agreed in writing.
 

REGISTRATION

A signed booking form must be completed in full and returned to Elite Training and Consultancy prior to the commencement date of the training. 

On receipt of a completed booking form Elite Training and Consultancy will issue a booking confirmation and joining instructions.
 

SUBSTITUTION, CANCELLATION AND TRANSFER

The Customer may substitute Delegates on a Course upon notifying Elite Training and Consultancy in writing at no additional charge subject to new Delegates meeting the published prerequisites.

The customer agrees to pay the following charges to Elite Training and Consultancy in the event that for whatever reason a delegate fails to attend, cancels, transfers or withdraws from a course without providing at least 20 working days’ written notice prior to the scheduled start of the course. In this respect, a cancellation fee refers to a specific course date and therefore a transfer to a later course counts as a cancellation.

Elite Training and Consultancy reserves the right to cancel any training course with full refund available to the client if the course has not been run within a twelve month period from original course date.
 

Written Notice of Cancellation or Transfer – Public Scheduled Courses

• 11-20 working days: 50% of course fee
• 0-10 working days: 100% of course fee

 

Written Notice of Cancellation or Transfer – Public scheduled Course booked as part of a Track or Prepaid vouchers

• 11-20 working days: 50% of course fee
• 0-10 working days: 100% of course fee

 

Written Notice of Cancellation or Transfer – Closed or Company Specific Courses

• 0-20 working days: 100% of course fee

 

E-LEARNING

All E-learning licenses will be released once payment is made.
 

PAYMENT TERMS & METHODS

Public Scheduled Courses
Unless otherwise stipulated by Elite Training and Consultancy, fees for all public scheduled courses are payable 20 working days prior to course commencement, or at time of order where this is less than 20 working days before course commencement. If we do not receive payment we reserve the right to cancel the course booking.

Closed OR Company Specific Courses
Unless otherwise stipulated by Elite Training and Consultancy, fees for Closed or Company Specific Courses are payable within 14 days from date of invoice, or at time of order where this is less than 14 working days before course commencement. If we do not receive payment we reserve the right to cancel the order.

Accepted payment methods are: cheque (made payable to Elite Training and Consultancy Ltd) or bank transfer.
 

VOUCHER PURCHASE

In the event of voucher purchase, unless stated otherwise, there is a 18 month usage period.  Payment must be made in full within 6 months of booking OR upon commencement of the first course, whichever is sooner. 

Voucher purchases are non-cancellable and non-refundable.
 

CANCELLATIONS AND CHANGES TO COURSES BY ELITE TRAINING AND CONSULTANCY

Elite Training and Consultancy will make all reasonable endeavours to ensure any Training Course for which bookings have been accepted is not cancelled. 

In the event of cancellation within 7 days of course commencement we will give a full refund and reschedule a course free of charge.

Prior to seven days before course commencement if it becomes necessary for Elite Training and Consultancy to cancel a course, attendees will be offered alternative dates. If rescheduled dates are not suitable Elite Training and Consultancy will refund the cost of the booking in full.  No other form of compensation will be given.