Soft Skills

RECSE – Recruitment & Selection Essentials

This half-day workshop provides a practical guide to recruitment and selection, equipping participants with the skills and knowledge to plan, prepare for, and conduct effective interviews. Through discussion and hands-on exercises, participants will learn how to use behavioural…

PEFME – Performance Management Essentials

This half-day workshop provides a practical introduction to performance management, equipping participants with the skills and confidence to hold effective performance discussions, set meaningful objectives, and document outcomes in line with their organisation's process. Through group discussion and…

EQDE – Equality & Diversity Essentials

Equality and Diversity are about treating people fairly, no matter what their differences are. It's making sure everyone feels included, that no one experiences discrimination or prejudice. We all have a duty to treat one other with respect,…

CUSE – Customer Service Essentials

This half-day course provides a practical introduction to delivering excellent customer service. Through discussion and hands-on exercises, participants will develop the communication skills and techniques needed to manage customer interactions confidently, build rapport, and leave every customer with…

TIME – Time Management Essentials

This time management training course is designed to help participants develop their skills in time management to achieve more effective results in less time. This is a practical course that introduces proven techniques for mastering time. The approach…

TEBE – Team Building Essentials

Fostering teamwork is creating a work culture that values collaboration. In a teamwork environment, people understand and believe that thinking, planning, decisions and actions are better when done cooperatively. People recognise, and even assimilate, the belief that "none…

SALSE – Supervisory and Leadership Skills Essentials

Stepping up into a line management role brings new responsibilities, challenges, and expectations – many of which aren't in the job description. This course equips new and developing line managers with the practical tools and techniques needed to…

MHAWE – Mental Health Awareness Essentials

This course is for anyone who would like a better understanding of mental health conditions and aims to raise awareness of mental health, and to understand and recognise the causes, symptoms and support options for a range of…

EMOTIE – Emotional Intelligence Essentials

The aim of this course is to enable delegates to fully understand what is meant by Emotional Intelligence (EI), and how they can improve their EI in both their personal and business lives. Higher EI can help you…

EPSDME – Effective Problem Solving & Decision Making Essentials

Problem solving is a key skill in both our personal and professional lives. It's a mental process, where we need to establish, analyse and solve situations that are a problem, issue or challenge. The goal of problem solving…

COMSE – Communication Skills Essentials

The ability to communicate is an essential part of everyday life. Successful communication however is a skill that can be developed and fine-tuned so that your message is understood. This course will provide you with the tools and…

BSURE – Building Successful Relationships Essentials

In business, relationship management is the key to your success. If you have strong relationship-building skills, you can work cooperatively with colleagues, resolve conflict and create a great impression on your customers. Find out what it takes to…

BRESE – Building Resilience Essentials

Resilience is a key skill for everyone in both our personal and professional lives. It helps individuals "bounce back" when encountering challenges, setbacks and crisis. This half-day workshop gives attendees the opportunity to explore their own levels of…

ETGENAI – Generative AI in the Modern Workplace – AI MA Pathway Enhancement

Artificial Intelligence (AI) and Generative AI are radically changing the world of work. The role of this course is to demystify the technologies involved and through practical examples and hands on demonstrations and exercises, show how AI can…

ETMESS – Management Essentials

Management Essentials is designed to set you up for success as a manager and equip you with the fundamental skills of effective management. Whether you are new to management, have been managing for a while without formal training,…

CPSM – Coaching Programme to Support Through the Maternity Period

Coaching is focused on the individual: helping them achieve real world changes and deal with practical issues. It’s different from training in that it is much more flexible and responsive to those needs and cuts straight to finding…

DWCE – Dealing with Complaints via Email

This one day interactive session is designed to give delegates the opportunity to consider how best to deal with the challenging situations they may experience when dealing with customers by email. The session will can be delivered face…

MATC – Managing Team Conflict

According to John Adair, the role of a manager is to: Achieve the Task, Manage the Individual and Manage the Team – not always easy to achieve! Teams are made up of a group of individuals, all with…

PEEF – Personal Effectiveness

This two day workshop has been designed to enable who choose to attend the opportunity to explore and reflect on their personal styles, behaviours and capabilities, and the outcomes they have, particularly in the work environment. Focus for…

CAHA – Call Handling

This comprehensive course equips participants with essential telephone skills, enabling them to handle calls professionally, address customer inquiries effectively, and manage objections or complaints with confidence and expertise. Attendees will learn proven techniques to enhance their communication and…