Soft Skills

CPSM – Coaching Programme to Support Through the Maternity Period

Coaching is focused on the individual: helping them achieve real world changes and deal with practical issues. It’s different from training in that it is much more flexible and responsive to those needs and cuts straight to finding…

DWCE – Dealing with Complaints via Email

This one day interactive session is designed to give delegates the opportunity to consider how best to deal with the challenging situations they may experience when dealing with customers by email. The session will can be delivered face…

MATC – Managing Team Conflict

According to John Adair, the role of a manager is to: Achieve the Task, Manage the Individual and Manage the Team – not always easy to achieve! Teams are made up of a group of individuals, all with…

PEEF – Personal Effectiveness

This two day workshop has been designed to enable who choose to attend the opportunity to explore and reflect on their personal styles, behaviours and capabilities, and the outcomes they have, particularly in the work environment. Focus for…

CAHA – Call Handling

This comprehensive course equips participants with essential telephone skills, enabling them to handle calls professionally, address customer inquiries effectively, and manage objections or complaints with confidence and expertise. Attendees will learn proven techniques to enhance their communication and…

ETSOA – Storytelling for Online Audiences

Storytelling for Online Audiences is a 1-day workshop focused on developing effective storytelling skills for virtual environments. The course explores how storytelling creates impact, builds relationships, enhances credibility, and drives engagement in online communications. Participants will learn practical…

ETSHAT – Sexual Harassment Awareness Training

This module covers an overview of the Equality Act (sec 26) legislation and explains the duties an employer needs to deliver to ensure they meet the legal duty. It incorporates the planned upcoming legislation changes around preventative steps…

ETCDW – Cultural Differences in the Workplace

This 1-day interactive workshop has been designed to help participants and teams recognise and appreciate cultural differences in the workplace. The workshop will help delegates form an understanding of how best to acknowledge different perspectives, and how to…

ETPATW – Procurement Assessment & Transformation Workshop

This intensive workshop uses a unique maturity model, coaching prompts and exercises to help leaders create a Transformation Plan and Change approach for Procurement and Supply Chain functions. We recognise that leading value-add Procurement and Supply Chain functions…

ETCONMAN – Contract Management

Our experiential learning uses a blend of lessons and case exercises to understand key contract components, best practice approaches, and good governance, to better manage contract delivery to agreed service levels and outcomes. We recognise that people have…

ETSSPL – Sourcing Strategy & Planning

Our experiential learning uses a blend of lessons and case exercises to understand to create a sourcing strategy and plan to support key business objectives and target outcomes. We recognise that people have different learning preferences, so we…

ETIPSC – Introduction to Procurement & Supply Chains

Our introductory training enables participants to understand what ethical and sustainable Procurement entails and the value-add it brings to organisations. We offer a range of training and experiential learning options. Our learning solutions are created by qualified Procurement…

ETSSVTP – Sustainable Social Value Through Procurement

Our introductory training enables participants to understand what Social Value Through Procurement entails and the benefits it brings to organisations and communities. Whether you are a buyer or a supplier, it has never been more important to deliver…

ETMCSR – Managing Client Supplier Relationships

Our experiential learning enables you to take your team on a 1-day journey to understand what great Client Supplier Relationship Management entails and the value-add it brings to a business. We recognise that people have different learning preferences,…

ETBCM – Business Continuity Management

Our experiential learning uses a blend of lessons and simulation exercises to understand, plan and execute business continuity using best practice approaches and good governance to maintain key business operations and services. We recognise that people have different…

MUEB – Managing Unacceptable Employee Behaviour

This 1 day session is designed to give Managers and Leaders the opportunity to consider how best to manage unacceptable behaviour in the workplace. Sessions can be delivered virtually or face to face, and are interactive, with models,…

BUSUCR – Building Successful Relationships

In business, relationship management is the key to your success. If you have strong relationship-building skills, you can work cooperatively with colleagues, resolve conflict and create a great impression on your customers. Find out what it takes to…

HWITW – Health & Wellbeing in the Workplace

Promoting health and wellbeing in an organisation can help improve the workplace and benefit both the business and the employee. To make this most effective, not only leaders and managers but also each individual should have the opportunity…

WIAHT – Working in a Hybrid Team

Recent research shows that as a result of the Covid 19 pandemic and many being asked to work from home, most workers would now choose to continue to do so at least some of the time. This is…

MHWTM – Managing a Hybrid Working Team

Until recently, teams needed to be in the same location to work most effectively in many work environments. The Covid 19 pandemic forced many employers into a new situation, where many, sometimes all employees, worked from home. 2020…