Soft Skills Courses

ETSSMANP – Managing People

Course Description Whichever way you look at it, the management of people within an organisation is fundamental to how well it will perform. Great organisations have great managers, and this workshop is designed to show participants what that involves -…

ETSSMINT – Minute Taking

Course Description Good minute-takers are worth their weight in gold. Minute-takers can do more than record the outcomes of meetings concisely; they can also help the chair run the meeting more effectively. This workshop brings participants up to date with…

ETSSMMW – Making Meetings Work

Course Description This workshop is designed to provide guidelines and essential skills to help participants conduct effective meetings. Particular emphasis is placed on the skills of managing conversations to promote successful outcomes. Target Student This workshop is aimed at any…

ETSSNEGS – Negotiation Skills

Course Description This workshop is intended to develop the skills and confidence of those people whose responsibilities will require them to be effective negotiators, whether their bargaining relationships are formal or informal. Prerequisites None. Delivery Method Instructor led, group paced.…

ETSSPERAPP – Performance Appraisal

Course Description This is a highly participative workshop and encourages participants to recognise performance appraisal as a strategic and integrated approach to delivering success in organisations. Target Student It is intended for any individual who, in the course of their…

ETSSPRESLS – Presentation Skills

Course Description This is a practical workshop that will enable participants to demonstrate the key skills required for making effective presentations. Target Student Any employee who in the course of their work is required to carry out either formal or…

ETSSRAS – Recruitment and Selection

Course Description Recruitment is one of the most important tasks a manager has to carry out because of the potential impact it can have on a team. It is not just about getting recruitment right but getting it right first…

ETSSTEBUI – Team Building

Course Description Fostering teamwork is creating a work culture that values collaboration. In a teamwork environment, people understand and believe that thinking, planning, decisions and actions are better when done cooperatively. People recognise, and even assimilate, the belief that none…

ETSSTIMM – Time Management

Course Description This time management training course is designed to help participants develop their skills in time management to achieve more effective results in less time. This is a practical course that introduces proven techniques for mastering time. The approach…

ETSTRESS – Stress Management

Course Description The aim of this course is to enable delegates to examine the causes of stress and its impact on their own productivity, and to consider a range of techniques for helping themselves manage their own stress positively. Target…

ETTELS – Telephone Skills

Course Description Millions are lost every year by poor handling of telephone enquiries. Customers who are well handled will call again and bring more business. Most poor technique is not through indifference, rather a failure to see things from the…

ETTTTR – Train the Trainer

Course Description This Train the Trainer course has been designed for those people looking to provide training in the workplace. Pre-requisites There are no pre-requisites for this course. Performance Based Objectives Learning checks (monitoring trainee progress) Training activities - game,…

ETUNBIA – Unconscious (Implicit) Bias

Course Overview: Biases are natural - they’re the result of everything we’ve ever seen, heard or experienced influencing our opinions about someone or something – rather than the reality or the facts. However, they shouldn’t go un-checked or un-challenged. The aim of…

ETWWR – Web Writing

Course Description Communication tools such as e-mail, intranets and the internet are now at the forefront of corporate communication, whether for commercial enterprises, government or non-governmental organisations. The success of those communications tools depends very much on the writing style…

FS – Facilitation Skills

Course Description The idea that helpers and educators are facilitators of learning and change has been around at least since the 1960s. Because groups are understood as the basic work unit of organisations – being used to plan and implement…

HWITW – Health & Wellbeing in the Workplace

Course Description Promoting health and wellbeing in an organisation can help improve the workplace and benefit both the business and the employee. To make this most effective, not only leaders and managers but also each individual should have the opportunity…

ICWP – Implementing Change in the Workplace

Course Description Change is the one constant, whether we want it to be or not, in every area of our life not only work. Thanks to significant advances in technologies and social networks, change is not only more frequent but…

LOMALR – Leading Others – Managing and Leading Remotely

Course Description Times are changing in all areas of our lives with the development of technology, and as a result of this, more of us find ourselves managing and leading a virtual team. This may be a new permanent situation,…

LTDW01 – Leadership and Team Development Workshop

Performance-Based Objectives By the end of the workshop managers will be better able to: Identify with similarities and differences between Managers and Leaders Explain key drivers for change State how to create a positive change climate Identify the ways in…

MHWTM – Managing a Hybrid Working Team

Course Description Until recently, teams needed to be in the same location to work most effectively in many work environments. The Covid 19 pandemic forced many employers into a new situation, where many, sometimes all employees, worked from home. 2020…