- Duration
- Days 1
- From
- £395.00 +VAT
Soft Skills Courses
ETPERMAN – Performance Management
Course Description This is a highly participative workshop and encourages delegates to recognise performance management as a strategic and integrated approach to delivering success in organisations. Workshops will be tailored to meet the needs of individual clients and to match…- Duration
- Days 1
- From
- £395.00 +VAT
ETEODIA – Equal Opportunities and Diversity Awareness at Work
Course Description The promotion of Equal Opportunities and the avoidance of discriminatory practices within the work place is of critical importance to everyone in business today. New and evolving laws, and the changing composition of the labour market has led to…- Duration
- Days 1
- From
- £395.00 +VAT
ETSSFLSS – Front Line Supervisor Skills
Course Description This two-day Supervisory Skills workshop is designed to help people understand and engage with what a line manager is supposed to do. It focuses clearly on the key line management skills such as delegation, motivating and supporting team…- Duration
- Days 2
- From
- £750.00 +VAT
ETSSMANP – Managing People
Course Description Whichever way you look at it, the management of people within an organisation is fundamental to how well it will perform. Great organisations have great managers, and this workshop is designed to show participants what that involves -…- Duration
- Days 1
- From
- £395.00 +VAT
ETINCCDR – An Introduction to Credit Control and Debt Recovery
Course Description The control of credit is, or should be, one of the areas of highest priority for the manager of any business, large or small. All too often it is left to chance or to junior employees with little…- Duration
- Days 1
- From
- £395.00 +VAT
ETCLREMP – Understand Your Current Legal Responsibilities when Employing People
Course Description Are you satisfied that you are up to date with the requirements of employment law in relation to the employment of your staff. There were more than 100,000 Employment Tribunals in the UK last year. Are you satisfied…- Duration
- Days 1
- From
- £395.00 +VAT
ETSSTEBUI – Team Building
Course Description Fostering teamwork is creating a work culture that values collaboration. In a teamwork environment, people understand and believe that thinking, planning, decisions and actions are better when done cooperatively. People recognise, and even assimilate, the belief that none…- Duration
- Days 1
- From
- £395.00 +VAT
ICWP – Implementing Change in the Workplace
Course Description Change is the one constant, whether we want it to be or not, in every area of our life not only work. Thanks to significant advances in technologies and social networks, change is not only more frequent but…- Duration
- Days 1
- From
- £395.00 +VAT
ETCEMP – Contract of Employment
Course Description The law provides employees with a multitude of legal protections. The employer, however, must rely on the terms of their contract of employment to allow them to manage their business in an efficient manner. Employers have been required…- Duration
- Days 1
- From
- £395.00 +VAT
ETSCOM – Successful Communication
Course Description The ability to communicate is an essential part of everyday life. Successful communication however is a skill that can be developed and fine-tuned so that your message is understood. This course will provide you with the tools and…- Duration
- Days 1
- From
- £395.00 +VAT
SS01 – Selling Skills
Course Description The aim of this course is to enable delegates to forget the aggressive, hard sell approach, and to develop the communication skills required to achieve repeated success with face-to-face selling. Target Student Sales professionals, who would like to…- Duration
- Days 1
- From
- £395.00 +VAT
ETSABMN – Sickness and Absence Management
Course Description Within workplaces, it is critical that you, as an owner or manager, are able to manage employees who are incapable of attending work for reasons relating to illness or injury. You should be competent in dealing with sickness…- Duration
- Days 1
- From
- £395.00 +VAT
ETCSTE – Customer service in a Technical Environment
Course Description IT departments are very often the face of an organisation. This means that individuals who work in technical disciplines also have to demonstrate excellent customer service. This course will help participants to develop great customer service. The course…- Duration
- Days 1
- From
- £395.00 +VAT
ETSSCOMS – Communication Skills
Course Description Anyone who wants to find out more about what works with the way you communicate, what gets in the way of you being a more effective communicator and then to develop a range of tools and techniques to…- Duration
- Days 1
- From
- £395.00 +VAT
ETSSPRESLS – Presentation Skills
Course Description This is a practical workshop that will enable participants to demonstrate the key skills required for making effective presentations. Target Student Any employee who in the course of their work is required to carry out either formal or…- Duration
- Days 1
- From
- £395.00 +VAT
ETSSAM – Attendance Management
Course Description Everyone at work will probably need to take sick leave at some point during their working lives and in most cases this lasts only a few days. But long-term sickness absence can have devastating effects on the performance…- Duration
- Days 1
- From
- £395.00 +VAT
ETSSRAS – Recruitment and Selection
Course Description Recruitment is one of the most important tasks a manager has to carry out because of the potential impact it can have on a team. It is not just about getting recruitment right but getting it right first…- Duration
- Days 1
- From
- £395.00 +VAT
ETSSINTS – Interviewing Skills
Course Description It is an extremely important time as you plan and prepare yourself for your career or future employment. It is therefore vital that you make informed and planned decisions not only about your immediate future but also about…- Duration
- Days 1
- From
- £395.00 +VAT
ETSSNEGS – Negotiation Skills
Course Description This workshop is intended to develop the skills and confidence of those people whose responsibilities will require them to be effective negotiators, whether their bargaining relationships are formal or informal. Prerequisites None. Delivery Method Instructor led, group paced.…- Duration
- Days 1
- From
- £395.00 +VAT
