Course Description

Problem solving is a key skill in both our personal and professional lives. It’s a mental process, where we need to establish, analyse and solve situations that are a problem, issue or challenge. The goal of problem solving is to overcome these obstacles, and to find a solution that best resolves the issue.

This 3 hour virtual session gives you the opportunity to explore the problems that you may experience and establish both the type of problem and the root cause. Through applying various tools and techniques, you will establish the best method of dealing with the external and internal factors that have caused the issue, and create a course of action which will lead to resolution of the situation.

Performance-Based Objectives

By the end of this training, you should be better able to:

• Establish a problem, its nature, scope and impact
• Collate, interpret and summarise information and data to help identify possible solutions to the problem
• Explore different decision making techniques, and decide which best fits with specific challenges
• Consider the human aspect involved in any decisions
• Realise that problems may be opportunities, and consider how creativity can become part of the solution
• Apply the relevant technique to a situation you or your team are currently experiencing
• Create an action plan, including a communication plan to ensure most effective implementation
• Monitor, review and evaluate implementation
• Create a personal action plan