Soft Skills

ETCEMP – Contract of Employment

The law provides employees with a multitude of legal protections.  The employer, however, must rely on the terms of their contract of employment to allow them to manage their business in an efficient manner.  Employers have been required…

ETSCOM – Successful Communication

The ability to communicate is an essential part of everyday life. Successful communication however is a skill that can be developed and fine-tuned so that your message is understood. This course will provide you with the tools and…

SS01 – Selling Skills

The aim of this course is to enable delegates to forget the aggressive, hard sell approach, and to develop the communication skills required to achieve repeated success with face-to-face selling. Target Student Sales professionals, who would like to…

ETSSDWCON – Dealing with Conflict

The course raises participants' understanding of the background to conflict and the contribution they can make to either calming or escalating the confrontation. During the training day participants learn and practice key skills to build their confidence to…

ETTELS – Telephone Skills

Millions are lost every year by poor handling of telephone enquiries. Customers who are well handled will call again and bring more business. Most poor technique is not through indifference, rather a failure to see things from the…

ETSSCOMS – Communication Skills

Anyone who wants to find out more about what works with the way you communicate, what gets in the way of you being a more effective communicator and then to develop a range of tools and techniques to…

ETSSPRESLS – Presentation Skills

This is a practical workshop that will enable participants to demonstrate the key skills required for making effective presentations. Target Student Any employee who in the course of their work is required to carry out either formal or…

ETSSAM – Attendance Management

Everyone at work will probably need to take sick leave at some point during their working lives and in most cases this lasts only a few days. But long-term sickness absence can have devastating effects on the performance…

ETSSRAS – Recruitment and Selection

Recruitment is one of the most important tasks a manager has to carry out because of the potential impact it can have on a team. It is not just about getting recruitment right but getting it right first…

ETSSINTS – Interviewing Skills

It is an extremely important time as you plan and prepare yourself for your career or future employment. It is therefore vital that you make informed and planned decisions not only about your immediate future but also about…

ETSSNEGS – Negotiation Skills

This workshop is intended to develop the skills and confidence of those people whose responsibilities will require them to be effective negotiators, whether their bargaining relationships are formal or informal. Prerequisites None. Delivery Method Instructor led, group paced.…

ETSSLMC – Leading and Managing Change

Very few, if any, companies are immune from change these days. Sometimes the change is organic and people hardly notice it happening. More often, however, change is initiated because businesses have to respond to external demands and constraints…

LTDW01 – Leadership and Team Development Workshop

Performance-Based Objectives By the end of the workshop managers will be better able to: Identify with similarities and differences between Managers and Leaders Explain key drivers for change State how to create a positive change climate Identify the ways in…

ETSSASS – Assertiveness

Assertiveness is about self-empowerment, personal growth and personal change; this training enables individuals to empower themselves, grow personally and effect changes in their lives. Because individuals will recognise and practice assertive behaviours to varying degrees depending on what…

ETWWR – Web Writing

Communication tools such as e-mail, intranets and the internet are now at the forefront of corporate communication, whether for commercial enterprises, government or non-governmental organisations. The success of those communications tools depends very much on the writing style…

ETTTTR – Train the Trainer

This Train the Trainer course has been designed for those people looking to provide training in the workplace. Pre-requisites There are no pre-requisites for this course. Performance Based Objectives Learning checks (monitoring trainee progress) Training activities - game,…

ASS01 – Advanced Selling Skills

The aim of this course is to enable delegates to be able to establish their customers needs; how to match these needs to the benefits offered by their product and then create a strong impact by presenting their…

ETSSTIMM – Time Management

This time management training course is designed to help participants develop their skills in time management to achieve more effective results in less time. This is a practical course that introduces proven techniques for mastering time. The approach…

ETSSDWDP – Dealing with Difficult People

This one day event is specifically designed to provide you with the opportunity to identify how each of us impact on others and to develop your skills to build effective working relationships. Relationships can often seem like fragile…

ETSSCOS – Coaching Skills

This one-day workshop can be used as an introduction to coaching but can also form the basis of part of a larger programme that uses coaching as a means of working towards the achievement of strategic objectives. Programmes…