Soft Skills

ETSABMN – Sickness and Absence Management

Within workplaces, it is critical that you, as an owner or manager, are able to manage employees who are incapable of attending work for reasons relating to illness or injury. You should be competent in dealing with sickness…

ETCSTE – Customer service in a Technical Environment

IT departments are very often the face of an organisation. This means that individuals who work in technical disciplines also have to demonstrate excellent customer service. This course will help participants to develop great customer service. The course…

ETSSCIO – Communicating and Influencing Others

This is an introduction to the workings of face-to-face communication skills - looking at what affects you and how you might better take charge of situations. It gives an overview of how communication works at its best, identifying…

ETSSPRESLS – Presentation Skills

This is a practical workshop that will enable participants to demonstrate the key skills required for making effective presentations. Target Student Any employee who in the course of their work is required to carry out either formal or…

ETSSAM – Attendance Management

Everyone at work will probably need to take sick leave at some point during their working lives and in most cases this lasts only a few days. But long-term sickness absence can have devastating effects on the performance…

ETSSRAS – Recruitment and Selection

Recruitment is one of the most important tasks a manager has to carry out because of the potential impact it can have on a team. It is not just about getting recruitment right but getting it right first…

ETSSINTS – Interviewing Skills

It is an extremely important time as you plan and prepare yourself for your career or future employment. It is therefore vital that you make informed and planned decisions not only about your immediate future but also about…

ETSSNEGS – Negotiation Skills

This workshop is intended to develop the skills and confidence of those people whose responsibilities will require them to be effective negotiators, whether their bargaining relationships are formal or informal. Prerequisites None. Delivery Method Instructor led, group paced.…

ETSSLMC – Leading and Managing Change

Very few, if any, companies are immune from change these days. Sometimes the change is organic and people hardly notice it happening. More often, however, change is initiated because businesses have to respond to external demands and constraints…

LTDW01 – Leadership and Team Development Workshop

Performance-Based Objectives By the end of the workshop managers will be better able to: Identify with similarities and differences between Managers and Leaders Explain key drivers for change State how to create a positive change climate Identify the ways in…

ETSSASS – Assertiveness

Assertiveness is about self-empowerment, personal growth and personal change; this training enables individuals to empower themselves, grow personally and effect changes in their lives. Because individuals will recognise and practice assertive behaviours to varying degrees depending on what…

ETWWR – Web Writing

Communication tools such as e-mail, intranets and the internet are now at the forefront of corporate communication, whether for commercial enterprises, government or non-governmental organisations. The success of those communications tools depends very much on the writing style…

ETTTTR – Train the Trainer

This Train the Trainer course has been designed for those people looking to provide training in the workplace. Pre-requisites There are no pre-requisites for this course. Performance Based Objectives Learning checks (monitoring trainee progress) Training activities - game,…

ASS01 – Advanced Selling Skills

The aim of this course is to enable delegates to be able to establish their customers needs; how to match these needs to the benefits offered by their product and then create a strong impact by presenting their…

ETSSTIMM – Time Management

This time management training course is designed to help participants develop their skills in time management to achieve more effective results in less time. This is a practical course that introduces proven techniques for mastering time. The approach…

ETSSDWDP – Dealing with Difficult People

This one day event is specifically designed to provide you with the opportunity to identify how each of us impact on others and to develop your skills to build effective working relationships. Relationships can often seem like fragile…

ETSSCOS – Coaching Skills

This one-day workshop can be used as an introduction to coaching but can also form the basis of part of a larger programme that uses coaching as a means of working towards the achievement of strategic objectives. Programmes…

ETCCOM – Crisis Communication

In communications terms there should be no such thing as a crisis! Because your planning has anticipated what might happen and has already worked out in advance how to handle it. Whether it's the sort of catastrophic event…

ETSSPERAPP – Performance Appraisal

This is a highly participative workshop and encourages participants to recognise performance appraisal as a strategic and integrated approach to delivering success in organisations. Target Student It is intended for any individual who, in the course of their…

ETSSMINT – Minute Taking

Good minute-takers are worth their weight in gold. Minute-takers can do more than record the outcomes of meetings concisely; they can also help the chair run the meeting more effectively. This workshop brings participants up to date with…