ETRPTWRG – Report Writing

Course Outline Report writing is an essential document that is required in the workplace. Reports that follow different formats can be frustrating and reading reports can also be very time-consuming. People reading your report don't usually have a lot of…
Duration
Days 1
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£295.00 +VAT
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ETSABMN – Sickness and Absence Management

Course Description Within workplaces, it is critical that you, as an owner or manager, are able to manage employees who are incapable of attending work for reasons relating to illness or injury. You should be competent in dealing with sickness…
Duration
Days 1
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£295.00 +VAT
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ETSCOM – Successful Communication

Course Description The ability to communicate is an essential part of everyday life. Successful communication however is a skill that can be developed and fine-tuned so that your message is understood. This course will provide you with the tools and…
Duration
Days 1
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ETSSAM – Attendance Management

Course Description Everyone at work will probably need to take sick leave at some point during their working lives and in most cases this lasts only a few days. But long-term sickness absence can have devastating effects on the performance…
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ETSSASS – Assertiveness

Course Description Assertiveness is about self-empowerment, personal growth and personal change; this training enables individuals to empower themselves, grow personally and effect changes in their lives. Because individuals will recognise and practice assertive behaviours to varying degrees depending on what…
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£295.00 +VAT
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ETSSCIO – Communicating and Influencing Others

Course description This is an introduction to the workings of face-to-face communication skills - looking at what affects you and how you might better take charge of situations. It gives an overview of how communication works at its best, identifying…
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£295.00 +VAT
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ETSSCOMS – Communication Skills

Course Description Anyone who wants to find out more about what works with the way you communicate, what gets in the way of you being a more effective communicator and then to develop a range of tools and techniques to…
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£295.00 +VAT
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ETSSCOS – Coaching Skills

Course Description This one-day workshop can be used as an introduction to coaching but can also form the basis of part of a larger programme that uses coaching as a means of working towards the achievement of strategic objectives. Programmes…
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£295.00 +VAT
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ETSSCTS – Customer Service

Course Description This workshop is about developing participant's awareness of the personal skills, attitudes and behaviours that influence the customer experience. It is also about ensuring individuals take personal responsibility for customer service. Target Student Any individual, who in the…
Duration
Days 1
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£295.00 +VAT
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ETSSDWCON – Dealing with Conflict

Course Description The course raises participants' understanding of the background to conflict and the contribution they can make to either calming or escalating the confrontation. During the training day participants learn and practice key skills to build their confidence to…
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£295.00 +VAT
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ETSSDWDP – Dealing with Difficult People

Course Description This one day event is specifically designed to provide you with the opportunity to identify how each of us impact on others and to develop your skills to build effective working relationships. Relationships can often seem like fragile…
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Days 1
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£295.00 +VAT
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ETSSEWRSK – Effective Writing Skills

Course Description The aim of this programme is to develop your writing skills by ensuring that all communications are written to support your company's objectives Target Student Anyone who in the course of their work is required to communicate in…
Duration
Days 1
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£295.00 +VAT
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ETSSFLSS – Front Line Supervisor Skills

Course Description This two-day Supervisory Skills workshop is designed to help people understand and engage with what a line manager is supposed to do. It focuses clearly on the key line management skills such as delegation, motivating and supporting team…
Duration
Days 2
From
£595.00 +VAT
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ETSSINTS – Interviewing Skills

Course Description It is an extremely important time as you plan and prepare yourself for your career or future employment. It is therefore vital that you make informed and planned decisions not only about your immediate future but also about…
Duration
Days 1
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£295.00 +VAT
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ETSSLMC – Leading and Managing Change

Course Description Very few, if any, companies are immune from change these days. Sometimes the change is organic and people hardly notice it happening. More often, however, change is initiated because businesses have to respond to external demands and constraints…
Duration
Days 1
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£295.00 +VAT
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ETSSMANP – Managing People

Course Description Whichever way you look at it, the management of people within an organisation is fundamental to how well it will perform. Great organisations have great managers, and this workshop is designed to show participants what that involves -…
Duration
Days 1
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£295.00 +VAT
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ETSSMINT – Minute Taking

Course Description Good minute-takers are worth their weight in gold. Minute-takers can do more than record the outcomes of meetings concisely; they can also help the chair run the meeting more effectively. This workshop brings participants up to date with…
Duration
Days 1
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£295.00 +VAT
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ETSSMMW – Making Meetings Work

Course Description This workshop is designed to provide guidelines and essential skills to help participants conduct effective meetings. Particular emphasis is placed on the skills of managing conversations to promote successful outcomes. Target Student This workshop is aimed at any…
Duration
Days 1
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£295.00 +VAT
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ETSSNEGS – Negotiation Skills

Course Description This workshop is intended to develop the skills and confidence of those people whose responsibilities will require them to be effective negotiators, whether their bargaining relationships are formal or informal. Prerequisites None. Delivery Method Instructor led, group paced.…
Duration
Days 1
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£295.00 +VAT
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ETSSPERAPP – Performance Appraisal

Course Description This is a highly participative workshop and encourages participants to recognise performance appraisal as a strategic and integrated approach to delivering success in organisations. Target Student It is intended for any individual who, in the course of their…
Duration
Days 1
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£295.00 +VAT
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