Soft Skills

ICWP – Implementing Change in the Workplace

Course Description Change is the one constant, whether we want it to be or not, in every area of our life not only work. Thanks to significant advances in technologies and social networks, change is not only more frequent but…

ETCEMP – Contract of Employment

Course Description The law provides employees with a multitude of legal protections.  The employer, however, must rely on the terms of their contract of employment to allow them to manage their business in an efficient manner.  Employers have been required…

ETSCOM – Successful Communication

Course Description The ability to communicate is an essential part of everyday life. Successful communication however is a skill that can be developed and fine-tuned so that your message is understood. This course will provide you with the tools and…

SS01 – Selling Skills

Course Description The aim of this course is to enable delegates to forget the aggressive, hard sell approach, and to develop the communication skills required to achieve repeated success with face-to-face selling. Target Student Sales professionals, who would like to…

ETSABMN – Sickness and Absence Management

Course Description Within workplaces, it is critical that you, as an owner or manager, are able to manage employees who are incapable of attending work for reasons relating to illness or injury. You should be competent in dealing with sickness…

ETCSTE – Customer service in a Technical Environment

Course Description IT departments are very often the face of an organisation. This means that individuals who work in technical disciplines also have to demonstrate excellent customer service. This course will help participants to develop great customer service. The course…

ETSSCIO – Communicating and Influencing Others

Course description This is an introduction to the workings of face-to-face communication skills - looking at what affects you and how you might better take charge of situations. It gives an overview of how communication works at its best, identifying…

ETSTRESS – Stress Management

Course Description The aim of this course is to enable delegates to examine the causes of stress and its impact on their own productivity, and to consider a range of techniques for helping themselves manage their own stress positively. Target…

ETSSMMW – Making Meetings Work

Course Description This workshop is designed to provide guidelines and essential skills to help participants conduct effective meetings. Particular emphasis is placed on the skills of managing conversations to promote successful outcomes. Target Student This workshop is aimed at any…

ETMTET – Managing your Technical Team

Course Description The recent changes to organisational structures mean that a team leader's role has also changed. Technology has flattened organisational structures and the role now requires the flexibility and leadership capacity to manage multi-disciplinary teams, often remotely. Target Student Anyone…

SLS01 – Supervisory and Leadership Skills

Performance-Based Objectives By the end of today delegates will be able to: Explain the terms leadership and management Recognise how to get from being managed to managing Recognise unspoken supervisory responsibilities Explain the nature of authority and responsibility Define motivation…

ETSSCTS – Customer Service

Course Description This workshop is about developing participant's awareness of the personal skills, attitudes and behaviours that influence the customer experience. It is also about ensuring individuals take personal responsibility for customer service. Target Student Any individual, who in the…

ETPERMAN – Performance Management

Course Description This is a highly participative workshop and encourages delegates to recognise performance management as a strategic and integrated approach to delivering success in organisations. Workshops will be tailored to meet the needs of individual clients and to match…

ETEODIA – Equal Opportunities and Diversity Awareness at Work

Course Description The promotion of Equal Opportunities and the avoidance of discriminatory practices within the work place is of critical importance to everyone in business today. New and evolving laws, and the changing composition of the labour market has led to…

LTDW01 – Leadership and Team Development Workshop

Performance-Based Objectives By the end of the workshop managers will be better able to: Identify with similarities and differences between Managers and Leaders Explain key drivers for change State how to create a positive change climate Identify the ways in…

ETSSASS – Assertiveness

Course Description Assertiveness is about self-empowerment, personal growth and personal change; this training enables individuals to empower themselves, grow personally and effect changes in their lives. Because individuals will recognise and practice assertive behaviours to varying degrees depending on what…

ETWWR – Web Writing

Course Description Communication tools such as e-mail, intranets and the internet are now at the forefront of corporate communication, whether for commercial enterprises, government or non-governmental organisations. The success of those communications tools depends very much on the writing style…

ETTTTR – Train the Trainer

Course Description This Train the Trainer course has been designed for those people looking to provide training in the workplace. Pre-requisites There are no pre-requisites for this course. Performance Based Objectives Learning checks (monitoring trainee progress) Training activities - game,…

ASS01 – Advanced Selling Skills

Course Description The aim of this course is to enable delegates to be able to establish their customers needs; how to match these needs to the benefits offered by their product and then create a strong impact by presenting their…

ETSSTIMM – Time Management

Course Description This time management training course is designed to help participants develop their skills in time management to achieve more effective results in less time. This is a practical course that introduces proven techniques for mastering time. The approach…