Soft Skills

CWCSS – Coping with Change

The Coping with Change course is an intense 1-day experience where attendees will develop new life changing skills. These new skills will not only help them in the workplace but every area of their life.  There is a…

ETNTDGR – Effective Note Taking in Discipline and Grievance Hearings

Course Description  Taking an accurate minute of a formal discipline or grievance hearing is essential. Mistakes can lead to escalation of disputes, misunderstanding and/or the loss of an Employment Tribunal. Target Student Those who may be requested to take the…

ETRPTWRG – Report Writing

Course Outline Report writing is an essential document that is required in the workplace. Reports that follow different formats can be frustrating and reading reports can also be very time-consuming. People reading your report don't usually have a lot of…

SLS01 – Supervisory and Leadership Skills

Performance-Based Objectives By the end of today delegates will be able to: Explain the terms leadership and management Recognise how to get from being managed to managing Recognise unspoken supervisory responsibilities Explain the nature of authority and responsibility Define motivation…

ETSSCTS – Customer Service

This workshop is about developing participant's awareness of the personal skills, attitudes and behaviours that influence the customer experience. It is also about ensuring individuals take personal responsibility for customer service. Target Student Any individual, who in the…

ETPERMAN – Performance Management

This is a highly participative workshop and encourages delegates to recognise performance management as a strategic and integrated approach to delivering success in organisations. Workshops will be tailored to meet the needs of individual clients and to match…

ETEODIA – Equal Opportunities and Diversity Awareness at Work

The promotion of Equal Opportunities and the avoidance of discriminatory practices within the work place is of critical importance to everyone in business today. New and evolving laws, and the changing composition of the labour market has led to…

ETSSFLSS – Front Line Supervisor Skills

This two-day Supervisory Skills workshop is designed to help people understand and engage with what a line manager is supposed to do. It focuses clearly on the key line management skills such as delegation, motivating and supporting team…

ETSSMANP – Managing People

Whichever way you look at it, the management of people within an organisation is fundamental to how well it will perform. Great organisations have great managers, and this workshop is designed to show participants what that involves -…

ETINCCDR – An Introduction to Credit Control and Debt Recovery

The control of credit is, or should be, one of the areas of highest priority for the manager of any business, large or small.  All too often it is left to chance or to junior employees with little…

ETCLREMP – Understand Your Current Legal Responsibilities when Employing People

Are you satisfied that you are up to date with the requirements of employment law in relation to the employment of your staff.  There were more than 100,000 Employment Tribunals in the UK last year. Are you satisfied…

ETSSTEBUI – Team Building

Fostering teamwork is creating a work culture that values collaboration. In a teamwork environment, people understand and believe that thinking, planning, decisions and actions are better when done cooperatively. People recognise, and even assimilate, the belief that none…

ICWP – Implementing Change in the Workplace

Change is the one constant, whether we want it to be or not, in every area of our life not only work. Thanks to significant advances in technologies and social networks, change is not only more frequent but…

ETCEMP – Contract of Employment

The law provides employees with a multitude of legal protections.  The employer, however, must rely on the terms of their contract of employment to allow them to manage their business in an efficient manner.  Employers have been required…

ETSCOM – Successful Communication

The ability to communicate is an essential part of everyday life. Successful communication however is a skill that can be developed and fine-tuned so that your message is understood. This course will provide you with the tools and…

SS01 – Selling Skills

The aim of this course is to enable delegates to forget the aggressive, hard sell approach, and to develop the communication skills required to achieve repeated success with face-to-face selling. Target Student Sales professionals, who would like to…

ETSABMN – Sickness and Absence Management

Within workplaces, it is critical that you, as an owner or manager, are able to manage employees who are incapable of attending work for reasons relating to illness or injury. You should be competent in dealing with sickness…

ETCSTE – Customer service in a Technical Environment

IT departments are very often the face of an organisation. This means that individuals who work in technical disciplines also have to demonstrate excellent customer service. This course will help participants to develop great customer service. The course…

ETSSCIO – Communicating and Influencing Others

This is an introduction to the workings of face-to-face communication skills - looking at what affects you and how you might better take charge of situations. It gives an overview of how communication works at its best, identifying…

ETSTRESS – Stress Management

The aim of this course is to enable delegates to examine the causes of stress and its impact on their own productivity, and to consider a range of techniques for helping themselves manage their own stress positively. Target…