Course Description 

Taking an accurate minute of a formal discipline or grievance hearing is essential. Mistakes can lead to escalation of disputes, misunderstanding and/or the loss of an Employment Tribunal.

Target Student

Those who may be requested to take the minutes of discipline or grievance hearings at work.

Delivery Method:

Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.

Performance-Based Objectives

By the end of this programme, each delegate will be able to:

• Outline the essential content of a formal minute of a discipline or grievance hearing
• Explain why accurate note taking is required.
• Describe some basic shortcuts to assist when taking notes
• Understand the importance of preparation before the meeting
• Understand the principles of Active Listening

Course Content

• Introduction
• The ACAS Code of Practice on Discipline and Grievance
• How to conduct a formal meeting with an employee
• Essentials of a discipline or grievance minute
• Shortcuts when taking notes
• Active Listening
• The Importance of review and write up
• Note taking in other formal meetings with staff.