Course Description

The aim of this course is to enable delegates to fully understand what is meant by Emotional Intelligence (EI), and how they can improve their EI in both their personal and business lives. Higher EI can help you communicate better, improve relationships, manage change and difficult situations, and feel generally more confident. Daniel Goleman, the well-known Author and Psychologist who put Emotional Intelligence on the business map, states that the single most important factor that distinguishes star performers in every field is Emotional Intelligence.

Target Student

Any professionals who would like to improve their performance and the results they achieve by becoming more self-aware and building better relationships, trust and respect.

Pre-requisites

• None

Core Learning Objectives

• Explain the meaning and background of Emotional Intelligence
• Define each of the four aspects of Emotional Intelligence: self-awareness, self-management, social awareness, and relationship management
• Identify individual personal skills and development areas in each aspect
• Recognise the impact of these in the workplace
• Identify how different emotions affect behaviours
• Manage how they respond to emotions and their "triggers"
• Tune into the emotions of others
• Adapt their behaviour to develop stronger relationships

Course Outline

1. Introduction to Emotional Intelligence

• The meaning and background of Emotional Intelligence
• Why EI matters in business and personal life
• The link between EI and star performance

2. Self-Awareness

• Recognising your own emotions as they happen
• Identifying personal strengths and development areas
• Understanding how emotions affect your behaviour

3. Self-Management

• Managing your response to emotions
• Identifying and handling personal "triggers"
• Staying composed under pressure

4. Social Awareness

• Tuning into the emotions of others
• Reading verbal and non-verbal cues
• Developing empathy in the workplace

5. Relationship Management

• Adapting your behaviour to build stronger relationships
• Building trust and respect with colleagues and clients
• Managing change and difficult situations with EI

6. Applying EI in the Workplace

• Recognising the impact of EI on workplace performance
• Identifying personal development priorities
• Creating a personal action plan