Course Description

This half-day workshop provides a practical introduction to coaching skills, giving participants the tools and confidence to use coaching as a way of supporting and developing the people they work with. Through discussion, group tasks, and practical exercises, participants will learn key coaching models and techniques, and have the opportunity to practise their coaching skills in a supportive environment.

Target Student

Line managers, team leaders, and anyone in a supervisory or mentoring role who wants to develop their coaching skills to support the performance and development of others.

Pre-requisites

• None

Core Learning Objectives

• Explain the basic tools and models used in coaching
• Develop effective questioning skills
• Recognise the importance of effective listening
• Describe the GROW model
• Demonstrate the use of coaching to support performance

Course Outline

1. What is Coaching?

• Defining coaching – what it is and what it is not
• The basic tools and models used in coaching

2. Effective Listening Skills

• The importance of effective listening in coaching
• Developing and practising active listening techniques

3. Questioning Skills

• Developing key questions for use when coaching
• Using questions to support thinking and self-discovery

4. The GROW Model

• What the GROW model is and how it works
• Using the GROW model within the coaching context

5. Coaching in Practice

• Demonstrating coaching skills through group activities
• Using coaching to support performance

6. Personal Action Planning

• Developing a personal action plan to apply coaching skills back in the workplace