Professional Communication

DWCE – Dealing with Complaints via Email

This one day interactive session is designed to give delegates the opportunity to consider how best to deal with the challenging situations they may experience when dealing with customers by email. The session will can be delivered face…

CAHA – Call Handling

This comprehensive course equips participants with essential telephone skills, enabling them to handle calls professionally, address customer inquiries effectively, and manage objections or complaints with confidence and expertise. Attendees will learn proven techniques to enhance their communication and…

ETSOA – Storytelling for Online Audiences

Storytelling for Online Audiences is a 1-day workshop focused on developing effective storytelling skills for virtual environments. The course explores how storytelling creates impact, builds relationships, enhances credibility, and drives engagement in online communications. Participants will learn practical…

ETPRESPP – Advanced Presentation Skills using PowerPoint

The ability to impart clear, concise and engaging information is a key component of everyday business life. Advanced Presentation Skills using PowerPoint for Impactful Delivery Course will equip delegates with the tools and techniques to help develop these…

ETRPTWRG – Report Writing

Course Outline Report writing is an essential document that is required in the workplace. Reports that follow different formats can be frustrating and reading reports can also be very time-consuming. People reading your report don't usually have a lot of…

ETSCOM – Successful Communication

The ability to communicate is an essential part of everyday life. Successful communication however is a skill that can be developed and fine-tuned so that your message is understood. This course will provide you with the tools and…

ETSSCOMS – Communication Skills

Anyone who wants to find out more about what works with the way you communicate, what gets in the way of you being a more effective communicator and then to develop a range of tools and techniques to…

ETSSPRESLS – Presentation Skills

This is a practical workshop that will enable participants to demonstrate the key skills required for making effective presentations. Target Student Any employee who in the course of their work is required to carry out either formal or…

ETWWR – Web Writing

Communication tools such as e-mail, intranets and the internet are now at the forefront of corporate communication, whether for commercial enterprises, government or non-governmental organisations. The success of those communications tools depends very much on the writing style…

ETCCOM – Crisis Communication

In communications terms there should be no such thing as a crisis! Because your planning has anticipated what might happen and has already worked out in advance how to handle it. Whether it's the sort of catastrophic event…

ETSSMINT – Minute Taking

Good minute-takers are worth their weight in gold. Minute-takers can do more than record the outcomes of meetings concisely; they can also help the chair run the meeting more effectively. This workshop brings participants up to date with…

ETTELS – Telephone Skills

Millions are lost every year by poor handling of telephone enquiries. Customers who are well handled will call again and bring more business. Most poor technique is not through indifference, rather a failure to see things from the…