ETSCOM – Successful Communication

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  • Code: ETSCOM
  • Duration: Days 1
  • Price per delegate: £295.00 +VAT

Trained over 60000 delegates

Course delivered by industry expert instructors

Highly competitive pricing

Course Description

The ability to communicate is an essential part of everyday life. Successful communication however is a skill that can be developed and fine-tuned so that your message is understood. This course will provide you with the tools and techniques to help you to develop these communication skills so that you create and leave a positive lasting impression.

Target Student

Primarily aimed at people working in technical teams but is suitable for anyone who wants to develop effective communication skills.

Delivery Method

Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.

Performance-Based Objectives

By the end of this training, you should be better able to:

  • Describe assertiveness what it is and what it isn't.
  • Recognise passive, assertive and aggressive behaviours
  • Explain the importance of non-verbal communication
  • Identify how your inner thinking affects the way you communicate
  • Identify the attributes of effective listeners and apply them to your own
  • Demonstrate effective questioning
  • Give and receive constructive feedback
  • How to ask for and get what you want assertively
  • Prepare for and practise dealing with challenging communication situations
  • Develop strategies to improve your written communication

Course Content

We start the day by exploring the different ways that we communicate and examining the process of communication.

We then move on to define assertiveness what it is and what it isn't. This leads us into thinking about the passive and aggressive behaviours that people can exhibit. This will ensure everyone has a common understanding of each of the behaviour types.

Definitions are all very well but what do these behaviours look and sound like? We use this opportunity to explore the non-verbal and verbal aspects associated with passive, aggressive and assertive behaviours and how we often react when we come up against them. This allows us to start developing strategies for ensuring we behave assertively.

In this session, we explore some of the specific elements of verbal communication, such as questioning and listening skills and building rapport.

Effective feedback is also an essential skill. It is a skill however that is notoriously poorly done for a variety of reasons. Here we look at examples of poor feedback and use these examples to develop good practice for giving feedback constructively not destructively.

Building on the assertive skills, we provide you with a model for asking others what you want, without grovelling and without making demands. This is a practical tool that can be used in both work and personal situations. You then have an opportunity to practise these tools and skills in a safe environment.

When communicating, we often find it can go wrong or find ourselves having to hold challenging and difficult conversations. How do you tell someone that they need to improve their performance and still keep them motivated? We discuss how and why communication goes wrong and what we can do to prevent it from happening. We provide you with a structure that you can use to help you to plan, prepare and hold a difficult conversation and do it effectively.

Written communication is a key part of any technical teams remit. We look at the impression poor written communication can make and then develop strategies for ensuring your emails and letters create a positive and lasting impression (for the right reasons!) We end this session by giving you the chance to draft a response to a complex or challenging email you have received.

We round the day off with the development of your action plans that you can take back to the workplace and start to implement.