Verbal Communication

CAHA – Call Handling

This comprehensive course equips participants with essential telephone skills, enabling them to handle calls professionally, address customer inquiries effectively, and manage objections or complaints with confidence and expertise. Attendees will learn proven techniques to enhance their communication and…

ETSCOM – Successful Communication

The ability to communicate is an essential part of everyday life. Successful communication however is a skill that can be developed and fine-tuned so that your message is understood. This course will provide you with the tools and…

ETCCOM – Crisis Communication

In communications terms there should be no such thing as a crisis! Because your planning has anticipated what might happen and has already worked out in advance how to handle it. Whether it's the sort of catastrophic event…

ETTELS – Telephone Skills

Millions are lost every year by poor handling of telephone enquiries. Customers who are well handled will call again and bring more business. Most poor technique is not through indifference, rather a failure to see things from the…

ETSSCOMS – Communication Skills

Anyone who wants to find out more about what works with the way you communicate, what gets in the way of you being a more effective communicator and then to develop a range of tools and techniques to…