Course Overview

Everyone has the right to be treated with dignity, courtesy and respect at work. But unfortunately, it's not always something we can take for granted.
The reality is that many people encounter negative behaviours - like harassment and bullying - that undermine dignity at work.

Left unchecked these can erode people's morale and commitment and have a serious impact on their performance.

Pre-requisites

None

Course Outline

• Introductions and objectives for the session
• The right to be treated with dignity, respect and courtesy at work
• Group Activity: Are you OK with this?

Defining and recognising bullying and harassment

• How and why people bully and harass others
• Delegates’ experiences
• Allport’s scale

Group Activity: Defining Firm but fair Management

• Consequences of unchallenged bullying to: individual, team, organisation
• Individual responsibilities: morale vs legal; vs duty of care to each other

Legislation, policies & procedures

• Equality Act (2010):relevant protected characteristics; harassment
• ACAS: definition of bullying
• Organisation legal responsibilities: duty of care:

Policies & procedures:

• How to get help if you are subject to harassment or bullying
• Supporting a colleague who is subjected to harassment or bullying
• Dignity at work
• Grievance
• Whistleblowing
• Complaints
• Appropriate recording & reporting

Victimisation

• Definition, prevention

Questions

Key Skills and behaviours for success

• Actions as a result of attending

Review and Evaluation