Course Description

The aim of this course is to enable delegates to fully understand what is meant by Emotional Intelligence (EI), and how they can improve their EI in both their personal and business lives. Higher EI can help you communicate better, improve relationships, manage change and difficult situations, and feel generally more confident. Daniel Goleman, the well-known Author and Psychologist who put Emotional Intelligence on the business map, states that the single most important factor that distinguishes star performers in every field is Emotional Intelligence.

Target Student

Any professionals who would like to improve their performance and the results they achieve by becoming more self-aware and building better relationships, trust and respect.

Pre-requisites

None

Performance Based Objectives

By the end of this course each delegate will be able to:

• Explain the meaning and background of Emotional Intelligence
• Define each of the four aspects of Emotional Intelligence:
• Self awareness
• Self management
• Social awareness
• Relationship management
• Identify individual personal skills and development areas in each aspect
• Recognise the impact of these in the workplace
• Identify how different emotions affect behaviours
• Manage how they respond to emotions and their “triggers”
• Tune into the emotions of others
• Adapt their behaviour to develop stronger relationships