Sales & Customer Service

ETSSCIO – Communicating and Influencing Others

This is an introduction to the workings of face-to-face communication skills - looking at what affects you and how you might better take charge of situations. It gives an overview of how communication works at its best, identifying…

SS01 – Selling Skills

The aim of this course is to enable delegates to forget the aggressive, hard sell approach, and to develop the communication skills required to achieve repeated success with face-to-face selling. Target Student Sales professionals, who would like to…

ETCSTE – Customer service in a Technical Environment

IT departments are very often the face of an organisation. This means that individuals who work in technical disciplines also have to demonstrate excellent customer service. This course will help participants to develop great customer service. The course…

ETSSCTS – Customer Service

This workshop is about developing participant's awareness of the personal skills, attitudes and behaviours that influence the customer experience. It is also about ensuring individuals take personal responsibility for customer service. Target Student Any individual, who in the…

ETSSNEGS – Negotiation Skills

This workshop is intended to develop the skills and confidence of those people whose responsibilities will require them to be effective negotiators, whether their bargaining relationships are formal or informal. Prerequisites None. Delivery Method Instructor led, group paced.…

ASS01 – Advanced Selling Skills

The aim of this course is to enable delegates to be able to establish their customers needs; how to match these needs to the benefits offered by their product and then create a strong impact by presenting their…