Interpersonal Skills

MATC – Managing Team Conflict

According to John Adair, the role of a manager is to: Achieve the Task, Manage the Individual and Manage the Team – not always easy to achieve! Teams are made up of a group of individuals, all with…

BUSUCR – Building Successful Relationships

In business, relationship management is the key to your success. If you have strong relationship-building skills, you can work cooperatively with colleagues, resolve conflict and create a great impression on your customers. Find out what it takes to…

ETEMO2 – Emotional Intelligence

The aim of this course is to provide delegates with an opportunity to fully understand what is meant by Emotional Intelligence (EI), and consists of time to explore in depth how they can improve their EI in both…

ETEMO1 – Emotional Intelligence

The aim of this course is to enable delegates to fully understand what is meant by Emotional Intelligence (EI), and how they can improve their EI in both their personal and business lives. Higher EI can help you…

ETCDCPF – Having Difficult Conversations and Providing Feedback

Relationships can often seem like fragile things – especially in the workplace where they are can be built and destroyed by the actions we take. By underpinning those relationships with a few simple principles, they can grow into…

ETSSASS – Assertiveness

Assertiveness is about self-empowerment, personal growth and personal change; this training enables individuals to empower themselves, grow personally and effect changes in their lives. Because individuals will recognise and practice assertive behaviours to varying degrees depending on what…

ETSSDWCON – Dealing with Conflict

The course raises participants' understanding of the background to conflict and the contribution they can make to either calming or escalating the confrontation. During the training day participants learn and practice key skills to build their confidence to…