Course Description

The BCS Practitioner Certificate in Modelling Business Processes is designed for those who wish to gain understanding of a range of business process modelling and analysis techniques, know how they are used, and identify when to use them.

The learning in this practitioner certificate explores the context in which modelling techniques are used to improve business processes, examines how modelling occurs at the three levels of the business process hierarchy and considers how change can be managed and implemented.

This Practitioner Certificate in Modelling Business Processes, can be taken as a practitioner specialist module, towards the BCS International Diploma in Business Analysis.

Pre-requisites

While there are no mandatory pre-requisites for candidates to be able to undertake this practitioner certificate, information within the BCS Foundation Certificate in Business Analysis precedes the knowledge level of this certificate. It is therefore recommended that the Business Analysis Practice and Requirements Engineering core modules are completed prior to this certificate and candidates have some practical experience of business analysis.

Candidates will also need to possess a good standard of written English.

Target Student

This BCS qualification is designed for professionals in roles including:

• Business analysts
• Business managers and team members
• Business change managers
• Project managers

It offers value for entry-level, associate, and management positions.

Course Materials

We'll send a printed copy of the latest comprehensive course manual to your home address well before your course begins. Additionally, you'll receive an email with a link to access a digital version of the same manual, ensuring you have both physical and electronic references for your convenience and future use.

Exam

The course prepares delegates for the BCS Practitioner Certificate in Modelling Business Processes examination. If this course is part of your BCS International Diploma in Business Analysis programme you have a choice of further modules which include the Core BA Diploma modules, Business Analysis Practice and Requirements Engineering.

The exam is accessible only at the registered date and time. Candidates with disabilities or special considerations, including English as a second language, may request adjustments or additional time in line with BCS reasonable adjustments policy.

Learning Objectives

Upon achievement of the certificate, candidates will be able to demonstrate a practical understanding of:

• The context in which business process modelling occurs.
• How to construct organisational models of business process at the enterprise level.
• The use of modelling techniques at the event-response level.
• The use of modelling techniques at the actor-task level.
• The approaches used for improving business processes.
• Considerations when managing and implementing change.

Course Content

The Context for Modelling Business Processes

• The purpose and benefits of business process modelling:
  • Benefits for customers.
  • Benefits for business staff.
  • Benefits for the organisation.
• The three levels of the business process hierarchy:
  • Enterprise level.
  • Event-response level.
  • Actor-task level.
• Process versus functional view of an organisation:
  • Organisation chart.
  • Enterprise level process.

Modelling at the Enterprise Level

• Interpreting the organisational model of business process:
  • Porter's value chain.
  • Value proposition.
  • SIPOC
  • Harmon's Organisational Model.
• Value proposition attributes:
  • Product/service.
  • Customer relationship.
  • Image and reputation.

Modelling at the Event-Response Level

• Developing the business process model.
• The Unified Modelling Language (UML) activity diagram notation.
• Types of business event:
  • External.
  • Internal.
  • Time-based.
• Process performance measures:
  • Financial.
  • Customer experience.
  • Process efficiency.

Modelling at the Actor-Task Level

• Constructing a task description
• Documenting the steps and business rules within a task:
  • UML activity diagram notation.
  • Structured English.
  • Use case descriptions.

Improving Business Processes

• Applying business process improvement patterns.
• Challenging business rules and assumptions when improving or automating business processes.
• Identifying the areas of a business process that may contribute to unsatisfactory performance.
• Analysing 'as is' and 'to be' business process models.

Managing and Implementing Change

• Introducing a new process design:
  • People, Organisation, Process, Information, Technology (POPIT™).
• Implementation strategies for implementing business change.