Course Description

Lean Sigma is deployed in many industries to drive significant improvements within organisations; this is the combination of two different approaches Lean and Six Sigma. In recent years they have been combined to produce a dynamic approach which can be applied practically in any company. Both methodologies were originally developed in the manufacturing industry, and combined they offer an approach which is practical and delivers powerful business results. The transition to other industries has been a success and it is arguable that the benefits have been more significant.

The Black Belt course is 15 or 20 days dependent on previous project management experience. The training is divided up into 5 day sections. This allows the attendees who attend to be taught the rights skills at the right time in their project.

Target Student

The course is designed for those who work in a full time change or project management role.

Pre-requisites

To get the most out of the course you should work for a company which endorses continuous improvement and a manager which will support you in delivering changes which will benefit the organisation. To use the analysis tools you will require access to Minitab in the workplace.

Delivery Method

The course utilises a simulation which reflect the industry they work in. At Black Belt level it is important for attendees to see practical examples of how they apply the learning in their own industry. There is a balanced mix of learning styles utilised in the course ensuring all attendees have the opportunity to learn in a way they find easiest.

Course Content

Week 1

• Lean Sigma awareness
• 1^st simulation exercise
• Defining pictures
• Rich pictures
• Stakeholder overview
• Initiating change
• Understanding the customer
• Voice of the customer and the business
• Identifying benefits
• Defining the problem & Goal
• SIPOC end to end view
• Value Streams & Mapping
• Value & Waste
• Demand analysis
• Cause & effect analysis
• Data Types
• Understanding variation
• Data collection
• Base lining DPMO & Sigma
• Delivering quick wins
• 2^nd simulation exercise implementing quick wins & collate data

Week 2

• Identifying and understanding trends
• Analysis the basics
  • Mean/Median/Mode
  • Variation
  • Distribution
• Common and special cause variation
• Using data to understand customer experience
• Minitab overview
• Identifying the key issues
  • Pareto
  • Fishbone
• Graphical Summary
  • Box Plots
  • Time Series Charts
  • Histograms
• Presenting findings to stakeholders
• Confidence intervals
• Hypothesis testing
• Analysis case study
• Stats Principles
• Test and data matrix
• F/t-tests
• Anova
• Chi square
• 1 & 2 Proportion Tests
• Correlation & regression
• Non Parametric Overview
• Conclude Analysis case study

Week 3

• Idea generation
  • Thinking out of the box
  • Brainstorming techniques
• Evaluating ideas
• Designing a strong process
  • Poka yoke
  • Runners, repeaters and strangers
  • Focus on Value Add
• Creating a business case
• Developing an implementation plan
• Creating an implementation team & owners
• Dashboard design
• Process measures
• Delivering sustainable improvements
• Solution implementation
• 3rd simulation exercise solution implementation
• Control plan
• Handover plan
• Continuous improvement opportunity in process
• Replication opportunities
• Tracking benefits
• DMAIC Close down

Advanced Course

The 20 day course has the same content plus basic project management skills and will be run over 4 weeks.

Performance Based Objectives

The 20 day course will enable delegates to:

• Run DMAIC projects (from business problem to solution implementation)
• Facilitate workshops
• Process Map
• Identify opportunity to remove waste from processes
• Use data to measure performance & identify hotspots
• Use analysis to identify the relevant root causes
• Manage different types of Stakeholders
• Design effective and efficient solutions
• Implement sustainable improvements with strong benefits
• Create dashboards for business owners
• Lead lean interventions
• Have awareness of the impact of change on people
• Have increased self awareness
• Deliver ongoing improvements
• Coach Yellow Belts