Course Description

This certification assesses competence in creating and managing a Business Analysis Service, focusing on strategy setting, service definition, and continuous improvement.

This course equips participants with the skills and knowledge to build, lead, and sustain a successful business analysis service. It contributes towards the BCS Advanced International Diploma in Business Analysis and was developed by Debra Paul and Christina Lovelock, authors of Delivering Business Analysis: The BA Service Handbook.

Additionally, Business Analysis Service Delivery serves as a Business Skills module for the BCS Advanced International Diploma in Business Analysis.

Pre-requisites

There are no entry requirements for this certification.

Target Audience

This professional certificate is ideal for those seeking to understand the principles and rationale behind creating and maintaining a Business Analysis Service, including:

• Senior and lead business analysts
• Business analysis managers and leaders
• Practice leaders
• Heads of profession
• Service delivery managers
• Change managers

It also serves as an Business module for the BCS Advanced Diploma in Business Analysis.

Course Materials

We'll send a printed copy of the latest comprehensive course manual to your home address well before your course begins. Additionally, you'll receive an email with a link to access a digital version of the same manual, ensuring you have both physical and electronic references for your convenience and future use.

Exam

The course prepares delegates for the BCS Professional Certificate in Business Analysis Service Delivery examination. If this course is part of your BCS Advanced International Diploma in Business Analysis programme you have three further modules to choose in addition to already having completed the BCS International Diploma in Business Analysis.

The exam is accessible only at the registered date and time. Candidates with disabilities or special considerations, including English as a second language, may request adjustments or additional time in line with BCS reasonable adjustments policy.

Learning Objectives

Upon completion of the certificate, candidates will be able to demonstrate an understanding of:

• The concept of the BA Service
• How to recruit and develop business analysts
• Tools, frameworks and skills to lead and operate the service
• Standardisation through templates and support tools
• How to approach performance and quality measurement

Course Content

Overview of the BA Service

• BA Service concept and structures
• The BA Service Framework
• Value and value propositions

Recruitment strategy and succession planning

• Business analyst recruitment pipelines
• The career pathway for business analysts
• The succession planning process

Enabling high performing BA teams

• The T-shaped professional and skill development frameworks
• Communities of practice
• Fixed and growth mindsets
• Performance management tools and techniques

Standards, templates and support tools

• Creating and using standards and templates
• Categories of support tool
• Support tool maturity levels and use

Leading and operating a BA Service

• The BA leader skills and tools
• Leadership frameworks and models
• BA Service and resource demand management

BA Service customers

• Customer categories and service dimensions
• The iceberg culture model
• The BA Service Charter

BA Service quality

• Service maturity and assessment models
• The quality management lifecycle and techniques
• Performance management and measurement