Course Description

If you’re leading a team to high performance in a changing environment, you need to have the fundamental knowledge, skills, and behaviours that will help you succeed.

This Team Leadership course gives you these skills and starts by focusing on the key areas of self-awareness and participative leadership. You then go on to learn how to use positive communication and manage time and priorities. Finally, you will learn how to build high-performing teams and lead your team through change.

Target Audience

Business analysts, project managers, business change practitioners, and anyone in business who needs to build and lead high-performing teams. Team Leadership is also a People Skills module on the BCS (ISEB) Advanced Diploma in Business Analysis.

Exam

During this three-day course, you’ll receive all the training you need to prepare for the BCS Professional Certificate in Team Leadership examination, which is held on the final afternoon of the course. This certificate's examination lasts 90 minutes and consists of 40 scenario-based multiple-choice questions. The pass mark is 26 out of 40, or 65%. A pass means you’re another step closer to achieving the BCS International Advanced Diploma in Business Analysis.

Course Content

Introducing Leadership & Management

• Definitions of leadership and management
• Management behaviours – why they matter
• Role & responsibilities of a team leader
• Leadership styles, behaviours & traits
• Action centred leadership
• Leading by example

Self-awareness & Emotional Intelligence

• Understand others’ experience of us
• Gaining and using feedback to develop as a leader
• Concept of EQ
• Emotional intelligence competencies
• Develop management strategies

Participative Leadership

• Directive and non-directive styles of management
• Team engagement, motivation, development, and empowerment
• Situational Leadership
• The do’s and don’ts of delegation

Positive Communication

• Building trust and respect
• Behaviour/Impact Cycle
• Voice, body language & words
• Communication styles: Assertive, Aggressive, Passive

Building High Performing Teams

• Definition of ‘performance’
• Team leader’s role in developing high performance
• Setting effective goals, objectives & measures
• Giving performance feedback
• Coaching for performance
• Dealing with under-performance
• Handling difficult conversations

Managing Time & Priorities

• Identifying priorities
• Managing your time effectively
• Making decisions & delegating

Leading Teams Through Change

• Understanding the effects of change on a team
• The Change Curve
• Communicating during change
• Planning and monitoring the implementation of change

Managing Virtual and Remote Teams

• The Hybrid Workplace
• Using key best-practice models in a remote environment
• Communication strategies
• Empowerment, trust, motivation, and performance
• Health and well-being