Course Overview

This workshop is designed to help users become proficient in using Skype for Business. This can be hands-on training and/or demonstration style training.

Course Objectives:

By the end of this course participants will be able to: describe the uses for Skype for Business; change the presence; manage contacts; use Instant Messaging; make voice and video calls; schedule meetings; record meetings.

Pre-Requistites:

Delegates wishing to attend this course must be comfortable with using Microsoft Windows and Microsoft Office in a work environment.

Course Outline:

Overview

• What is Skype for Business

Getting Started with Skype for Business

• Signing into Skype for Business
• Pinning to taskbar
• Looking at Options
• Setting profile picture
• Setting audio and headsets
• Call forwarding
• Alerts
• Meeting options
• Working with the Skype Console
• What’s Happening Today?
• Location
• Show Menu bar
• Groups, Status, Relationships, New
• Contacts
• Conversations
• Meetings

Contacts

• Adding Contacts
• Setting Favourites
• Setting up Groups
• Deleting Groups and Contacts
• External Contacts
• Privacy options
• Status change alerts

Presence Indicators

• Understanding presence colours
• Automatic presence changes
• Set your own presence

Instant Messaging

• How to use instant messaging
• When to use instant messaging
• Group messaging
• Missed messages
• Conversation history – in Outlook

Video Calls

• Set up audio and video devices
• Making video calls
• Video conferencing
• Use the call controls

Meetings

• Meet Now
• Meeting settings
• What is waiting in the Lobby?
• Schedule an online meeting using Outlook
• Meeting with external users
• Desktop sharing
• Application sharing
• Presentation sharing
• Whiteboards, polls and Q&A

Recording

• Recording meetings
• Managing and sharing recordings

If time permits

• Call forwarding and delegation
• Skype for Business on your mobile or tablet