Course Description

ThE BCS Practitioner Certificate in Benefits Management and Business Acceptance module for the BCS International Diploma in Business Analysis focuses on two critical areas:

• Benefits Management (75% of syllabus)
• Acceptance Testing (25% of syllabus)

Learn how to effectively manage business benefits and conduct business acceptance testing through practical, real-world case studies. This course provides a comprehensive understanding of:

• User acceptance testing
• Test design and planning
• Delivery of business benefits
• Benefits identification and realisation

Our expert training consultants bring substantial experience in benefits management, realisation, and business acceptance to the program. You'll gain hands-on experience applying these techniques, ensuring you're fully equipped to support successful solution implementation.

Pre-requisites

There are no entry requirements for this certification.

Target audience

Business analysts, project managers, business change managers, and anyone involved in managing business benefits and facilitating their delivery. Benefits Management and Business Acceptance is a Specialist Practitioner module on the BCS (ISEB) International Diploma in Business Analysis.

Course Materials

We'll send a printed copy of the latest comprehensive course manual to your home address well before your course begins. Additionally, you'll receive an email with a link to access a digital version of the same manual, ensuring you have both physical and electronic references for your convenience and future use.

Exam

The course prepares delegates for the BCS Practitioner Certificate in Benefits Management and Business Acceptance examination. If this course is part of your BCS International Diploma in Business Analysis programme you have a choice of further modules which include the Core BA Diploma modules, Business Analysis Practice and Requirements Engineering.

Candidates with disabilities or special considerations, including English as a second language, may request adjustments or additional time in line with BCS reasonable adjustments policy.

Learning Objectives

Certificate holders will demonstrate knowledge, understanding, and application of Benefits Management and Business Acceptance principles and techniques. They will be proficient in the following areas:

Benefits Management (75% of syllabus)

• Crafting comprehensive business cases
• Aligning business strategy with the business case
• Identifying and categorizing at least four distinct types of benefits
• Defining key roles in benefits management
• Creating and interpreting benefits dependency networks
• Conducting thorough investment appraisals
• Implementing effective benefits management processes

Acceptance Testing (25% of syllabus)

• Establishing robust frameworks for acceptance testing
• Developing detailed acceptance testing scenario specifications
• Identifying and defining prerequisites for acceptance testing

Upon completion, certificate holders will be able to:

• Analyse and develop strategic business cases
• Implement comprehensive benefits management strategies
• Design and execute effective acceptance testing procedures
• Align project outcomes with organisational goals
• Evaluate and communicate the value of business change initiatives

Course Content

The rationale for benefits management and business acceptance

• Lifecycle for business change
• The role and importance of benefits management
• The role and importance of business acceptance

Drivers for business change

• The business change lifecycle
• Internal and external drivers
• CSFs and KPIs
• Value propositions and the value chain
• Options for business change

The business case

• Structure and content of the business case
• Categories of business benefit
• Measuring benefits
• Quantifying benefits

Making the financial case

• Identifying and quantifying costs
• Investment Appraisal
•  Payback
• Discounted cash flow/Net present value
• Internal rate of return

Planning for benefits management

• Benefit owners
• The benefits plan
• Benefit profiles
• The benefits dependency framework

User acceptance testing for business acceptance

• Business acceptance in the ˜V™ model
• Principles and vocabulary of testing
• Testing roles and responsibilities
• The test process
• Functional and non-functional testing
• Test documentation

Test design techniques

• Activity diagrams
• Decision tables
• Decision trees

Test planning, monitoring, and control

• Progress monitoring and control
• Incident management
• Confirmation testing

Benefits management reviews

• Gateways scheduled and unscheduled reviews
• Assessing the impact of change

Implementing business changes

• Impact on people and evolving attitudes to change
• Planning the implementation
• Implementation strategies
• Training/learning approaches
• Lewin™s model of change

Delivering business benefits

• Embedding business changes
• Lifecycle for benefits management
• Project and benefits reviews
• Disaggregating benefits
• Fragmentation of benefits
• Identifying and evaluating further benefits