Customer Experience

ETCSTE – Customer service in a Technical Environment

IT departments are very often the face of an organisation. This means that individuals who work in technical disciplines also have to demonstrate excellent customer service. This course will help participants to develop great customer service. The course…

ETSSCTS – Customer Service

This workshop is about developing participant's awareness of the personal skills, attitudes and behaviours that influence the customer experience. It is also about ensuring individuals take personal responsibility for customer service. Target Student Any individual, who in the…

ETSSCIO – Communicating and Influencing Others

This is an introduction to the workings of face-to-face communication skills - looking at what affects you and how you might better take charge of situations. It gives an overview of how communication works at its best, identifying…