Course Description

The Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) training provides you with knowledge about advanced call control and mobility services, focusing on Cisco Unified Communications Manager features such as Globalised Call Routing, Global Dial Plan Replication, Cisco Unified Mobility, Cisco Extension Mobility, SIP URI call routing, Call Admission Control, Cisco Unified Communications Manager Express and SRST gateway technologies, Cisco Unified Border Element Call deployments, signalling and media protocols, and features such as call coverage and time of day routing.

This training prepares you for the 300-815 CLACCM v1.2 exam. If passed, you earn the Cisco Collaboration Specialist – Collaboration Call Control and Mobility Implementation certification and you satisfy the concentration exam requirement for the Cisco Certified Network Professional (CCNP) Collaboration certification.

Target Student

This course is intended for:

• Collaboration Engineers
• Collaboration Administrators

Pre-requisites

There are no formal pre-requisites for this training. However, the knowledge and skills you are recommended to have before attending this training are:

• Internet web browser usability knowledge and general computer usage
• Basic understanding of networking technologies
• Basic understanding of voice and video
• Describe the different codecs and how they are used to transform analogue voice into digital streams
• Knowledge of Cisco IOS XE command line
• Describe the Cisco Collaboration solutions architecture
• Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premises deployment model
• Configure and modify required parameters in Cisco Unified CM, including service activation, enterprise parameters, CM groups, time settings, and device pool
• Deploy and troubleshoot IP phones via manual configuration within Cisco Unified CM
• Describe and configure endpoints and commonly required features
• Compare the IP Phone signalling protocols of SIP, H323, and SCCP
• Analyse traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic
• Define QoS and its models
• Describe the call setup and teardown process for a SIP device, including codec negotiation using SDP and media channel set up
• Manage Cisco Unified CM user accounts (local and via LDAP)
• Describe a dial plan and explain call routing in Cisco Unified Communications Manager
• Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transformations, SIP Trunks, and SIP Route Patterns
• Implement basic globalised call routing within a Cisco Unified Communications Manager cluster
• Configure calling privileges in Cisco Unified Communications Manager
• Implement toll fraud prevention
• Implement common endpoint features, including call park, softkeys, shared lines, and pickup groups
• Implement a Cisco gateway for PSTN access
• Deploy a simple SIP dial plan on a Cisco ISR gateway to enable access to the PSTN network
• Implement and troubleshoot media resources in Cisco Unified Communications Manager
• Manage Cisco Unified CM access to media resources available within Cisco Unified CM and Cisco ISR within Cisco Unified CM

These skills can be found in the following Cisco Learning Offerings:

• Understanding Cisco Collaboration Foundations (CLFNDU)
• Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)

Performance Based Objectives

Upon successful completion of this course, participants will be able to:

• Analyse and troubleshoot SIP and media protocol
• Understand call recording options and implement time-of-day routing, call park, call pickup, and Meet-Me conferences in Cisco Unified Communications Manager
• Describe call recording options in Cisco Unified Communications Manager
• Describe how to implement call coverage in Cisco Unified Communications Manager
• Describe how to configure and troubleshoot Cisco Unified Communications Manager Extension Mobility
• Describe how to configure and troubleshoot Cisco Unified Communications Manager Unified Mobility
• Describe how to implement Cisco Unified Communications Manager Express for SIP phones
• Describe how to implement globalised call routing within and between Cisco Unified Communications Manager clusters
• Describe how to implement advanced and enhanced SRST in Cisco Unified Communications Manager and Cisco IOS gateways
• Describe how to implement CAC and AAR in Cisco Unified Communications Manager
• Describe how to implement URI calling in Cisco Unified Communications Manager for calls within a cluster and between clusters
• Describe how to troubleshoot multisite Cisco Unified Communications Manager deployments
• Describe how to implement ILS between Cisco Unified Communications Manager clusters and enable GDPR
• Configure and troubleshoot Cisco Unified Border Element

Certifications

This course is part of the following certification and earns 40 CE credits towards recertification:

• Cisco Certified Network Professional Collaboration (CCNP Collaboration)
• Cisco Collaboration Specialist – Collaboration Call Control and Mobility Implementation

The 300-815 CLACCM exam certifies your knowledge and skills related to advanced call control and mobility services, including signalling and media protocols, Cisco Unified Communications Manager Express CME/SRST gateway technologies, Cisco Unified Board Element, call control and dial planning, Cisco Unified CM Call Control, and mobility.

Course Content

Module 1 - Signalling and Media Protocols

• Analyse SIP, H.323, and Media Protocols
• Troubleshoot SIP and Media Protocols

Module 2 - Cisco Unified Communications Manager Supplemental Services

• Implement Cisco Unified Communications Manager Supplemental Services

Module 3 - Call Coverage in Cisco Unified Communications Manager

• Implement Call Hunting and Call Queueing in Cisco Unified Communications Manager

Module 4 - Cisco Unified Communications Manager Extension Mobility

• Configure Cisco Unified Communications Manager Extension Mobility
• Troubleshoot Cisco Unified Communications Manager Extension Mobility

Module 5 - Cisco Unified Communications Manager Unified Mobility

• Configure Cisco Unified Mobility
• Troubleshoot Cisco Unified Mobility

Module 6 - Cisco Unified Communications Manager Express

• Implement Endpoints in Cisco Unified Communications Manager Express
• Implement Endpoint Addressing and Call Routing in Cisco Unified Communications Manager Express
• Implement Calling Privileges in Cisco Unified Communications Manager Express

Module 7 - Globalised Call Routing

• Implement Globalised Call Routing
• Implement TEHO, PSTN Backup, and CoS in a Globalised Call-Routing Deployment
• Troubleshoot Globalised Call Routing

Module 8 - Advanced Remote Site Survivability

• Implement Advanced Survivable Remote Site Telephony

Module 9 - Call Admission Control in Cisco Unified Communications Manager

• Implement CAC
• Troubleshoot Call Admission Control

Module 10 - URI Calling in Cisco Unified Communications Manager

• Implement a URI-Based Dial Plan for Multisite Deployments

Module 11 - Multisite Cisco Unified Communications Manager Deployments

• Troubleshoot multisite Cisco Unified Communications Manager deployments

Module 12 - Global Dial Plan Replication

• Implement Global Dial Plan Replication

Module 13 - Cisco Unified Border Element

• Implement Cisco Unified Border Element
• Troubleshoot Cisco Unified Border Element