ITIL3FSM – ITIL® Foundation Certificate in IT Service Management V3

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  • Code: ITIL3FSM
  • Duration: Days 3
  • Price per delegate: £895.00 +VAT

Trained over 60000 delegates

Course delivered by industry expert instructors

Highly competitive pricing

 

Course Description

The ITIL® Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.
The course culminates in an optional one-hour multiple-choice examination for the Foundation Certificate in IT Service Management and is a pre-requisite for the further training in ITIL® that leads to the ITIL® Expert Certificate in IT Service Management.

Prerequisites:

There are no pre-requisites for this course but experience in the involvement in the provision or receipt of IT Services is beneficial.

Delivery Method:

Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.

Performance-Based Objectives:
Delegates will gain an understanding of:

Service Management as a Practice
The Service Lifecycle
Key Principles and Models
Generic Concepts
Processes
Roles
Functions
Technology and Architecture
ITIL Qualification Scheme

Course Content

The course covers the fundamentals of the IT Infrastructure Library (ITIL®) core volumes which provide an end-to-end view of IT and its integration with business strategy. Those core volumes are: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement

The course is comprised of lecture sessions; hands on exercises which reinforce the knowledge gained and practice examinations. Those delegates taking the certificate exam on the final day will need to plan to spend 90-120 minutes each evening on revision and example examination questions.
This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.
Examinations

The exam is multi-choice. There are 40 questions to be completed in 60 minutes. The pass mark is 26 correct answers from 40%. This course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification.