The ITIL® Intermediate Qualification in Managing across the Lifecycle Certificate is the final module in the Service Lifecycle and/or Service Capability modules that lead to the ITIL® Expert in Service Management.
Individuals who require a business and management level understanding of the ITIL® core Lifecycle
Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is the final mandatory module
Individuals progressing towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite
Candidates must have a total of at least 17 credits;
2 credits from the ITIL® Foundation Certificate
15 credits (minimum) from a balanced combination of ITIL® Service Lifecycle and ITIL® Service Capability Certificates
On attending the course please ensure you provide documented evidence that you have passed the above by either presenting your certificate(s) (or a copy of your certificate(s)) to the course lecturer. If you cannot provide the physical certificate(s), then as a minimum you must provide the certificate/candidate number(s) and dates of passing each examination. If you have lost your certificate or you do not have a record of your certificate number please contact ISEB directly before attending the course. ISEB can be contacted on the following number 01793 417655. Thank-you for your co-operation.
If you are uncertain as to whether you currently hold the 17 credits required please use our ITIL® Certification Credit Checker
Delivery Method: Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.
Introduction to IT Service Management Business and Managerial Issues
Managing the Planning and Implementation of IT Service Management
Management of Strategic Change
Understanding Organisation Challenges
Understanding Complementary Industry Guidance
The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. The pass mark is 70_CS_.
The ITIL® courses on this page are offered by Purple Griffon ATO of AXELOS Limited