ITIL3LSS – ITIL® Lifecycle Certificate in Service Strategy
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Trained over 60000 delegates
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Course Description
The ITIL® Lifecycle Certificate in Service Strategy Course is one of the five modules that fit into the lifecycle stream for ITIL® 2007 certification.
The course is intended to provide the holders of the ITIL® Foundation certificate in IT Service Management with a practical level of proficiency in the management of the Service Strategy stage of the Service Lifecycle and to test and validate this knowledge in the associated exam and certification.
Target Student:
- IT professionals working in roles associated with strategic planning.
- Individuals in leadership roles that are engaged in managing and coordinating activities within the Service Lifecycle and who are responsible for integrating these activities into a strategic framework.
- Individuals who have attained the 2007 ITIL® Foundation certificate in Service Management, or the 2007 Foundation Bridge certificate and who wish to advance to higher level ITIL® certifications
- Individuals who require a practical understanding of the Service Strategy processes and how they may be used to enhance the quality of IT service within an organisation
Prerequisites:
Possession of ITIL® 2007 Foundation Certificates or ITIL® V2 Foundation plus Bridging Certificate On attending the course please ensure you provide documented evidence that you have passed either the ITIL® 2007 Foundation or the V2 to 2007 Foundation bridging course by either presenting your certificate (or a copy of your certificate) to the course lecturer. If you cannot provide the physical certificate, then as a minimum you must provide the certificate number. If the exam board was not ISEB, you must also provide the name of the examination board who issued the certificate. Failure to this will result in you exam results being withheld by the exam accreditation body until proof of accreditation has been provided. If you have lost your certificate or you do not have a record of your certificate number please contact ISEB directly before attending the course. ISEB can be contacted on the following number 01793 417655.
Please note Delegates are required to complete 21 hours of pre course study prior to attending this course. Please spend this time re-familiarising yourself with the foundation level material as you will need this knowledge for the course you will be attending.
Delivery Method: Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.
Performance-Based Objectives
Delegates will gain competencies in the following elements of Service Strategy:
- Service Strategy Principles
- Defining Services and Market Spaces
- Conducting Strategic Assessments
- Financial Management
- Service Portfolio Management
- Managing Demand
- Driving Strategy Through the Service Lifecycle
- Understanding Critical Success Factors and Risks.
Course Content
The course comprises of lecture sessions, facilitated assignments and exercises and a practice examination.
The course comprises of lecture sessions, facilitated assignments and exercises and a practice examination.
The ITIL® courses on this page are offered by Purple Griffon ATO of AXELOS Limited
