ITIL3LCSI – ITIL® Certificate in Continual Service Improvement
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Trained over 60000 delegates
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Course Description
The ITIL® Lifecycle in Continual Service Improvement Certificate is one of five courses that fit into the lifecycle stream of the ITIL® 2007 certification
This certification is intended to enable the holders of the ITIL® Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.
Target Student:
- Individuals who require a detailed understanding of the ITIL® Continual Service Improvement phase of the ITIL® core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
- IT professionals working within or about to enter a Continual Service Improvement environment and requiring a detailed understanding of the processes, functions and activities involved.
- Individuals seeking the ITIL® Expert in IT Service Management for which this qualification is one of the prerequisite modules.
- Individuals seeking progress towards the ITIL® Master if IT Service Management for which the ITIL® Expert is a prerequisite.
Prerequisites: Possession of the ITIL® 2007 Foundation Certificates or ITIL® V2 Foundation plus Bridging Certificate.
On attending the course please ensure you provide documented evidence that you have passed either the ITIL® 2007 Foundation or the V2 to 2007 Foundation Bridging course by either presenting your certificate (or a copy of your certificate) to the course lecturer.
If you cannot provide the physical certificate, then as a minimum you must provide the certificate/candidate number.
If the exam board was not the ISEB, you must also provide the name of the examination board who issued the certificate. Failure to do this will result in your exam results being withheld by the exam accreditation body until proof of accreditation has been provided.
If you have lost your certificate or do not have a record of your certificate/candidate number, please contact the ISEB directly before attending the course. The ISEB can be contacted on the following number 01793 417655.
Please note Delegates are required to complete 21 hours of pre course study prior to attending this course. Please spend this time re-familiarising yourself with the foundation level material as you will need this knowledge for the course you will be attending.
Delivery Method: Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.
Performance-Based Objectives
The Continual Service Improvement Course covers the management and control of the activities and techniques within the Continual Service Improvement stage, but not the detail of each of the supporting processes.
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
- Introduction to Continual Service Improvement
- Continual Service Improvement Principles and Process
- Continual Service Improvement Methods and Techniques
- Organisation for Continual Service Improvement
- Technology for Continual Service Improvement
- Implementation Considerations
- Critical success factions and risk involved in Continual Service Improvement.
Course Content
The course is comprised of lecture sessions, facilitated assignments and exercises and a practice examination.
This is a 3 Day Course which includes a 90 Minute Examination of 8 Multiple choice, gradient scored questions with a Pass Mark of 70_CS_ (28/40).
The ITIL® courses on this page are offered by Purple Griffon ATO of AXELOS Limited
