ITIL3CRCV – ITIL® Capability Certificate in Release Control and Validation
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This certification is intended to enable the holders of the ITIL® Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.
- Individuals who have attained the ITIL® Foundation certificate in Service Management, and who wish to advance to higher level ITIL® certifications
- Individuals who require a practical understanding of the Release, Control and Validation processes and how they may be used to enhance the quality of IT service within an organisation
- Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management who wish to enhance their role-based capabilities
Prerequisites: Possession of ITIL® Foundation Certificates
Delivery Method: Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.
- Change Management
- Release and Deployment Management,
- Service Validation and Testing
- Service Asset and Configuration Management
- Request Fulfilment
- Service Evaluation
- Knowledge Management
The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 28 marks from 40 (70_CS_)