The ITIL® Certificate in Planning, Protection and Optimisation (PPO) Course is one of the four courses that fit into the capability stream for ITIL® 2007 certification.
This certification is intended to enable the holders of the ITIL® Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.
Individuals who have attained the 2007 ITIL® Foundation certificate in Service Management, or the 2007 Foundation Bridge certificate and who wish to advance to higher level ITIL® certifications
Individuals who require a practical understanding of the Planning, Protection and Optimisation processes and how they may be used to enhance the quality of IT service within an organisation
Operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management, and Risk Management who wish to enhance their role-based capabilities
Possession of ITIL® 2007 Foundation Certificates or ITIL® V2 Foundation plus Bridging Certificate On attending the course please ensure you provide documented evidence that you have passed either the ITIL® 2007 Foundation or the V2 to 2007 Foundation bridging course by either presenting your certificate (or a copy of your certificate) to the course lecturer. If you cannot provide the physical certificate, then as a minimum you must provide the certificate number. If the exam board was not ISEB, you must also provide the name of the examination board who issued the certificate. Failure to this will result in you exam results being withheld by the exam accreditation body until proof of accreditation has been provided. If you have lost your certificate or you do not have a record of your certificate number please contact ISEB directly before attending the course. ISEB can be contacted on the following number 01793 417655.
Please note Delegates are required to complete 12 hours of pre course study prior to attending this course. Please spend this time re-familiarising yourself with the foundation level material as you will need this knowledge for the course you will be attending.
Delivery Method: Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.
The Planning, Protection and Optimisation Course provides in-depth practical advice and guidance on process structure, roles, functions and activities that will enable role focused capability and competency in relation to:-:
IT Service Continuity Management
Information Security Management,
The course is comprised of lecture sessions, facilitated assignments and exercises and a practice examination.
This is a 5 Day Course which includes a 90 Minute Examination of 8 Multiple choice, gradient scored questions with a Pass Mark of 70_CS_ (28/40).
The ITIL® courses on this page are offered by Purple Griffon ATO of AXELOS Limited