M80289 – What’s New in Microsoft Dynamics CRM 2011

  Course Description This one-day instructor-led course, What's New in Microsoft Dynamics CRM 2011, provides students with the tools and information to help them better understand and identify the new and enhanced features of Microsoft Dynamics CRM 2011. Target Student:…
Duration
Days 1
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£250.00 +VAT
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M80291 – Sales Management in Microsoft Dynamics CRM 2011

  Course Description This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM that allow you to track and manage the sales process from potential to close. It provides insight on using the Product Catalog and process sales…
Duration
Days 1
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£250.00 +VAT
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M80292 – Service Management in Microsoft Dynamics CRM 2011

  Course Description This course introduces Microsoft Dynamics CRM service management functionality and explains how it helps organizations track information about cases, customer complaints or requests, and small projects. You will learn how to use the knowledge base and discusses…
Duration
Days 1
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£250.00 +VAT
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M80293 – Service Scheduling in Microsoft Dynamics CRM 2011

  Course Description This course discusses the scheduling process, scheduling engine, and scheduling service activities in detail since they are key entry points in the scheduling process. It also discusses how to use service scheduling in situations that have complex…
Duration
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£250.00 +VAT
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M80295 – Extending Microsoft Dynamics CRM 2011

  Course Description This course offers detailed and interactive information on how to develop extensions for Microsoft Dynamics CRM 2011, with focus on extension methods documented in the Microsoft Dynamics CRM SDK.  It provides instruction on the use of a…
Duration
Days 3
From
£750.00 +VAT
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M80296 – Microsoft Dynamics CRM 2011 Installation and Deployment

  Course Description This two-day instructor course covers the installation and configuration of Microsoft Dynamics CRM 2011. The course describes the components used within a Microsoft Dynamics CRM 2011 deployment, installation instructions for the Microsoft Dynamics CRM Server, the E-mail…
Duration
Days 2
From
£500.00 +VAT
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M80442 – Introduction to Microsoft Dynamics CRM 2011

  Course Description This one-day instructor-led course provides an introduction to Microsoft Dynamics CRM 2011. The course focuses on the user interface and working with the application and provides a foundation for other Microsoft Dynamics CRM 2011 courses. The course…
Duration
Days 1
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£250.00 +VAT
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M80445 – Reporting in Microsoft Dynamics CRM 2011

  Course Description This one-day instructor-led course, Reporting in Microsoft Dynamics CRM 2011, provides students the information to better understand reporting methods along with more advanced reporting features of Microsoft Dynamics CRM 2011. Target Student: This course is intended for…
Duration
Days 1
From
£250.00 +VAT
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